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If you are unable to log in to your Shopee account, it may be due to one of the following reasons:

1. Incorrect password

• Double-check that you have entered your password correctly.
• If you have forgotten your password, find out how you can reset your password.

2. Expired verification code (OTP)

• When you receive the OTP via SMS to the phone number linked to your Shopee account, you must enter it within the 60-second time limit.
• If it expires, you’ll need to request a new code.

⚠️Note:

If you fail to receive your verification code, find out why you might have issues receiving OTPs via SMS and how to resolve them.

3. Account blocked, limited, or frozen

Your account may be limited for the following reasons:

a. Suspicious activity

Shopee’s system will automatically block or limit your account if unusual or risky activity is detected, such as:

• Multiple login attempts to your account

• Suspected hacking attempts

• Sign-ins from unusual locations or new devices

• Changes to your username or password

b. Breach of Shopee’s policies

Users who violate one or more of our policies will face account limitations or permanent suspension. Violations of Shopee’s policies include:

• Exploiting vouchers or promotions

• Participating in scams 

• Generating fake orders

• Other fraudulent activities

⚠️Note:

Learn more about Shopee’s Terms of Service and Community Rules to better understand how to avoid breaching policies. 

4. Technical issues

Sometimes, login issues occur due to technical problems. Ensure that:

• Your Shopee App is updated to the latest version

• You are connected to a stable internet connection

5. Incorrect passwords for third-party accounts

If you are trying to log in using Google, Facebook, or Apple, ensure that the account and password for the third-party account are correct.